Returns & Refunds Policy

Our commitment to quality and customer satisfaction - clear policies for returns and refunds.

Last Updated: October 12, 2026

Quick Summary
  • Damaged Products: Replacement within 24 hours of delivery (photo evidence required)
  • Wrong Items: Free replacement + return pickup arranged by us
  • Quality Issues: Refund or replacement for manufacturing defects
  • Change of Mind: Not accepted for fireworks (safety/regulatory reasons)
  • Refund Method: Original payment method or store credit

1. Damaged or Defective Products

We take utmost care in packaging, but if you receive damaged products:

  1. Inspect Immediately: Check your order within 24 hours of delivery
  2. Document: Take clear photos/videos of:
    • Damaged products
    • Packaging condition
    • Shipping labels
  3. Contact Us: WhatsApp +91 94881 12705 with photos and order ID
  4. Resolution: We will arrange free replacement or full refund within 48 hours
Important: Claims must be made within 24 hours of delivery. Keep damaged items until we confirm replacement/refund.

2. Wrong Items Delivered

If you receive incorrect products:

  • Contact us within 24 hours with photos
  • We arrange free pickup of wrong items
  • Correct items shipped priority at our cost
  • No additional charges to you

3. Quality Guarantee

All our crackers are sourced from PESO-licensed Sivakasi manufacturers. If you encounter manufacturing defects:

  • Duds/misfires beyond normal statistical variance
  • Construction defects (loose powder, broken fuses, etc.)
  • Non-compliance with labeled specifications

Contact us with evidence for assessment. Valid claims receive replacement or proportional refund.

4. Non-Returnable Items (Safety & Regulations)

Due to safety regulations and the nature of fireworks, the following are not eligible for return:

  • Change of mind / no longer needed
  • Products that have been opened/used
  • Fireworks where safety seals are broken
  • Seasonal/festival-specific items after the festival date
  • Custom bulk orders manufactured to specification

This is standard practice in the fireworks industry for public safety and regulatory compliance.

5. Refund Process & Timelines

Payment Method Refund Timeline Method
UPI / Digital Wallet 2-5 business days Original payment source
Bank Transfer (NEFT/IMPS) 3-7 business days Original bank account
Cash on Delivery 5-10 business days Bank transfer (provide account details)
Store Credit Immediate Customer wallet (use for future orders)

6. Store Credit Option

For faster resolution, you can choose store credit (added to your customer wallet):

  • Instant credit upon claim approval
  • No bank processing delays
  • Use for any future purchase
  • No expiry on wallet balance

Mention "store credit preferred" when reporting an issue.

7. How to Initiate a Return/Refund

Via WhatsApp (Fastest)
  1. Message +91 94881 12705
  2. Share Order ID
  3. Attach photos/videos
  4. Get resolution in 2-4 hours
Via Email
  1. Email [email protected]
  2. Subject: "Return/Refund - Order #[ID]"
  3. Attach evidence
  4. Response within 24 hours

Frequently Asked Questions

No. Due to safety regulations and the hazardous nature of fireworks, we cannot accept returns for change of mind. This is standard industry practice.

We will refund/replace only the damaged items proportionally. You do not need to return the entire order.

No. For damaged, defective, or wrong items, we bear all return shipping and replacement shipping costs.

You must report within 24 hours of delivery with photographic evidence. This is strict due to the perishable/sensitive nature of fireworks.

Refunds are processed to the original payment method for security. For COD orders, provide your bank details for transfer.

Partial refunds may be considered for unused portions. Contact us with details for case-by-case assessment.

Need Help with a Return?

Our support team is ready to assist you with any return or refund queries.

Contact via WhatsApp